Clear prices. No surprises.

An update is any change within the same destination and date range: swapping a hotel, adding or removing an experience, or moving your trip by up to two days.

A new destination, or a major change of dates, is a new proposal.

One submission counts as one update. List every change you'd like in a single message and we'll handle them together.

Your travel manager works for an established local travel company we partner with in that destination. You sign with and pay that company directly, under their terms, so Prism Voyage never holds your trip money.

We hand your journey to your travel manager and bring back their quote; they answer questions about their prices and terms directly, with us copied in. After you sign, they look after everything they arrange, 24/7.

Yes. Your proposal includes one revision, which you can use on the proposal itself or on your travel manager's first quote. Each further round of changes is a Proposal update ($25). List every change in a single message and it counts as one.

Your proposal fee covers design work already done, so it isn't refunded. The proposal is yours to keep, and you can still book it yourself.

The providers themselves. Every "Book this →" link takes you to the airline, hotel, operator, travel manager or booking platform, where you pay their price in your own name. Prism Voyage never holds your trip money.

Cancellations, changes and refunds for those bookings follow each provider's own terms.

You do, directly with each provider. Schedule changes, cancellations, upgrades, refunds and special requests are between you and the airline, hotel, operator or travel manager you booked with, since the booking is in your name and they hold it.

Your Trip Hub is built from the confirmations you forward. If anything changes afterwards, forward the new confirmation with a Trip Hub refresh ($25) and we'll update your page. We don't contact providers on your behalf.

Some of our links are affiliate links, and some trips are looked after by a travel manager on the ground. When you book through them we may earn a commission, at no extra cost to you. It never decides what goes in your proposal: we choose what fits your trip first.

Work begins when you send us your trip details. Until then, you can ask for a refund within 14 days of payment, minus card processing fees. If we haven't received your details 30 days after payment, the order is closed without a refund.

Once you've sent your details, proposal and Trip Hub fees are non-refundable.

If your first proposal arrives later than the time stated for your plan, counted from when you send us your trip details, you'll receive a full refund of that fee, and you keep the proposal. This guarantee covers the first proposal only. Updates, refreshes and Trip Hubs often depend on replies and confirmations from you or your providers, so they have no fixed delivery time and are not refundable.

No. Every traveler pays the same published price, so everyone gets the same fair deal and the same care.

Your first point of contact is the Prism Voyage Concierge, an AI assistant that answers questions and takes update and Trip Hub requests at [email protected]. Every proposal and every Trip Hub is reviewed by a person before it reaches you, and anything about refunds, complaints or safety goes straight to a person.

Your Trip Hub keeps the phone numbers of every provider, your travel manager if you have one, and local emergency services, one tap away. For urgent problems on the ground, those are always the fastest route. We strongly recommend travel insurance for every trip.